Make sure you have access to the cellphone you are updating as you will receive an OTP to the cellphone number.
1. Send an email to AltCoinTrader (support@altcointrader.co.za) requesting to update your cellphone number. Once your request is processed, you will receive an email with a secure update link.
2. Access your email inbox and click on the update link provided by AltCoinTrader.
3. Click the green “Next” button to proceed with the update process.
4. Enter your new cellphone number in the designated field and select the blue “Send OTP” button to request a verification code.
5. Check your SMS inbox for the 6-digit OTP code sent to your new number.
6. Click “OK” to acknowledge the OTP confirmation notification.
7. Input the OTP code in the required field and click the “Save” button to complete the update process.
8. If you are unable to receive the OTP please reply to the email informing the support team thereof, and they will further assist you.
Tips and tricks when verifying your identity
- Make sure you have your cellphone in your possession when updating your cellphone number as you will be receiving a one time pin.
- Your cellphone number must be RICA'd.
- You must be the owner of the cellphone number.