How do I verify my FICA documents?

FICA documents are a copy of your proof of residency, a copy of your ID document and a selfie of yourself holding your ID document next to your face.

You can upload your FICA documents to your account by following these steps:

1. Log onto your www.altcointrader.co.za account with your username or email address and your password.
   
   
   
   
2. Click on your "username" in the top right hand corner of the website and select "Profile".
   
   
   
   
3. On the profile page, you will see your identity verification checklist.
   
   
   
   

4. In the "Fica Documents" section click on the "Upload FICA documents" button. This will open another tab where you can upload your documents.
   
   

5. On the "FICA document upload page", you can  upload your ID document or passport document by clicking on the cloud button or simply drag and drop your documents into the box on the screen. See the tips and tricks below to view a list of acceptable documents for your proof of identity.
   
   

   
   
   
6. To upload your proof of address click on the "Proof of Address" button, you can upload your proof of address by clicking on the cloud button or simply drag and drop your document into the box on the screen. See the "Acceptable proof of address documents" page for a list of acceptable proof of address documents.
   
   
   
   
7. To upload a Picture of Yourself Holding Your ID click on the "Picture of Yourself Holding Your ID" button, you can upload your picture of yourself holding your ID by clicking on the cloud button or simply drag and drop your document into the box on the screen. See the "Picture of yourself holding your ID" page for guidance on how the picture of yourself holding your ID should be.
   
   
   
   

Tips and tricks when uploading your FICA documents

• ALWAYS upload a clear copy of your documents
• When you submit your documents please ensure that you submit a clear, all four corner visible, colour photo.
• See the "Acceptable proof of address documents" page for a list of acceptable proof of address documents.
• Accepted South African identity documents are a national identity card/book or a valid passport
• Accepted Swaziland identity documents are a national identity card or a valid passport
• Accepted Lesotho identity documents are a national identity card or a valid passport
• Accepted Namibia identity documents are a national identity card or a valid passport
• Accepted Other countries identity documents are a national identity card/book or a valid passport
• Please note that we do not accept license cards or drivers license as a form of identity document.
• There is a file upload size limit of 2MB per document