If you believe somebody else has access to your account follow these steps to secure your account.
- Call our 24 hours security hotline 072 541 1106.
- Sign into your AltCoinTrader account and change your password (If you are not able to log into your account, contact our support team explaining why you can not log in. As soon as you have contacted support, continue with the next steps.)
- Change your email account password, see Gmails comprehensive guide to securing your Gmail account.
- Report the incident to our support team.