If you are unable to load your documents on the AltCoinTrader platform for one of the following reasons please email the documents to email@example.com:
- File size is too large.
- The website says you have already uploaded documents and they are pending.
- You are uploading a document that is multiple pages.
Tips and tricks to updating/correcting your personal details:
- Send the email from your registered email address or we will not be able to assist you.
- Title the email "FICA documents"
- Make sure that the correct documents are attached to the email.