If you have made an error while filling in your personal details on your profile you may use the following steps to correct the details:
- Send an email to email@example.com requesting for your details to be corrected. Please note that in order for your details to be updated all of your FICA documents must be uploaded on your profile. This includes your ID document, Proof of residency and selfie picture of you holding your ID document next to your face.
- The email must contain the following information:
- The title should be "Personal details change"
- The body should state what details you would like to change and what they should be changed to.
- A picture of yourself holding your ID document and a piece of paper stating the date, "AltCoinTrader" and the words "personal details change".
- The reason why you would like to change the details or an explanation of why the details need to be changed.
Tips and tricks to updating/correcting your personal details:
- Make sure that all relevant information is included in the email.
- Send the email from the email address that you registered the account with.